Terms Of Service

Thanks for showing interest in Web enabled Integrated Citizen Centric Service Application for New Age Governance (VIKALP), which is an initiative of JC Ventures, India in association of local administration, Government of Madhya Pradesh.

VIKALP’ refers to the services being provided through VIKALP mobile App, VIKALP website - https://www.jcvikalp.in VIKALP SMS short code - 155246 and VIKALP toll free IVR - 1800-11-5246. VIKALP is free to use and there is no subscription fee to be paid by you to use VIKALP. But if you want to avail services of VIKALP then you’ve to register on the VIKALP portal.

VIKALP intends to provide major services offered by Central, State, Union Territory Government departments, Local bodies and their agencies and corporate/private bodies (utility services) on web as well as through one single mobile App, one URL, one SMS short code and one Toll free number.

Through VIKALP, you can access and avail government services on-boarded on VIKALP. You can use VIKALP application in different ways including, service discovery, availing services, finding out relevant government schemes, what is trending and so on. VIKALP allows you to create your favourite list of services and search for services available on VIKALP. VIKALP aims to provide a personalized experience and recommends services based on your personal and usage details.

Your use of VIKALP is subject to the consent of these Terms of Service/Use (referred to as “Terms” that also mean to include any additional guidelines and/or modifications to these Terms of Service/Use as may be introduced from time to time). You are required to give your consent to these Terms in totality. If you do not agree to the Terms or any part thereof, you should not download/access VIKALP and use services offered through VIKALP. The features, functionality and the scope (in terms of services on-boarded on VIKALP) shall evolve with time.

By accessing and using the VIKALP (hereafter also referred to as VIKALP, JC Ventures or Our), you as the End User (also referred to as You, Your or User) agree to be bound by these Terms. You agree and acknowledge that the access and use of VIKALP by You is voluntary and of your own accord. If you are aged below 18 years, please get your parent's/guardian's permission/consent before you provide information to us via VIKALP. Users without this consent are not allowed to provide us with information and in the event, that they do so, we will terminate services with immediate effect. You must provide parent’s/guardian’s valid email ID so that VIKALP can then send an email to the parent/guardian notifying that the child has registered for the service and VIKALP has been given to understand that parental consent is there.

You acknowledge and hereby agree that your access and use of VIKALP shall be subject to the applicable laws, rules and regulations for the time being in force in India. VIKALP is currently available on Google Play Store (for Android mobile devices) Apple store (for Apple mobile devices), Windows store (for Microsoft mobile devices), and Website.

As a user of VIKALP, You are granted non-exclusive, non-transferable, revocable, limited license to access and use VIKALP in accordance with these Terms. Violation of any of the provisions of these Terms shall result in termination of your account without any notice. We reserve the right to make changes to VIKALP and/or to these Terms at any time.

The following Terms supersede and replace all earlier Terms of Service/Use, You may have accepted governing your use of VIKALP.

  • VIKALP– Scope & Offered Services

    VIKALP, built with an objective to fast-track web/mobile governance in the nation, is a common unified platform, common unified mobile application/website, providing citizens/residents a single point access to major government services through mobile device. On-boarding of different citizen-centric government services on VIKALP is envisaged to be a continuous process that shall result in increasing number of such services on VIKALP with the passage of time. Through the VIKALP web/mobile application, you can access pan-India citizen/resident-centric government services of your choice, from any location, at any time, offered by central/state/union territory government departments, local bodies and their agencies and utility services from corporates (herein after referred to as “Service Providers”). Access to VIKALP is public. You can register and create the VIKALP account using your mobile number.

  • Responsibility and Ownership of Information and Content

    When you register with VIKALP and/or use VIKALP services, you may need to provide personal information necessary for the requested service delivery such as name, address, date of birth, valid email, valid mobile number, certificates/supporting documents etc. You shall be solely responsible for the authenticity of your personal information. You understand and acknowledge that you shall be providing all such necessary personal information at your free will and in accordance with the requirements of the specific service you wish to avail. You also authorize us and our registered Service Providers to store Your information, documents and/or certificates electronically for service delivery and/or for the personalization of service delivery and experience enhancement and/or for the relevant analytics and/or for legal requirements and/or for any other relevant purposes; please read the “Privacy Policy” carefully that forms the part of these “Terms”.

    VIKALP may perform some basic checks on the type and quality of the contents provided by YOU and reserves the right to refuse or remove any content or account that, in its sole discretion, is found to be unlawful, offensive, threatening, promoting violence, defamatory, pornographic, or violating VIKALP Terms of Service/Use and Privacy Policy or violating IPR (intellectual property rights) of any of VIKALP users/partners and/or of JC Ventures and/or of VIKALP’s registered Service Provider or violative of any law for the time being in force.

  • Limitation on Liability

    Though VIKALP has been designed for high availability, tested for functionality and audited for security by reputed agency, however, VIKALP does not guarantee that the platform shall meet any specific requirements or that it will be available uninterrupted, or that it is 100% secure, encrypted and error-free or that the quality of any products, services, information available on the platform will meet user expectations. The results delivered by VIKALP will be as accurate as that supplied by the parent department(s).

    Users expressly understand and agree that in no event will VIKALP, JC Ventures or the Government of India be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, arising out of or about the use of VIKALP.

    The services available on VIKALP are the front-end consolidation into single mobile application with all relevant data/database and service flows/logic created, maintained and served dynamically by the concerned central/ state/union territory government departments, local bodies and their agencies and corporates/ private bodies (utility services). VIKALP is consolidating and enabling these services solely for your information, use and convenience through the unified mobile Application/website. When you select a service, you are subject to the privacy, security policies and terms of service conditions of the respective registered Service Provider.

    VIKALP does not guarantee the availability of services, offered by its associates or registered Service Providers, at all times as the availability of the services depend on several factors such as telecom network, Cloud Service Provider and respective partner Service Providers.

  • Limitation on Use

    The VIKALP platform is for your personal use only and not for commercial exploitation. You shall not decompile, reverse engineer, disassemble, rent, lease, loan, sell, sublicense, copy, modify, reproduce, republish, distribute, display or create derivative works from VIKALP. Nor may you use any network monitoring or discovery software to determine the site architecture, or extract information about usage, individual identities or users. You will not use any robot, spider, other automatic software or device, or manual process to monitor or copy VIKALP without our prior written permission. Any unauthorized use of VIKALP is prohibited and is an offence under applicable laws. The use of any software (e.g. bots, scraper tools) or other automatic devices to access, monitor or copy the website pages is prohibited unless expressly authorized by VIKALP in writing.

  • Right to Modify or Terminate

    VIKALP reserves the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part of it), with or without notice. VIKALP, in its sole discretion, reserves the right to terminate any user account and refuse any current or future use of the platform for any reason at any time without giving any prior notice. Such termination may result in the deactivation or deletion of the account and the loss of all the content hosted therein.

  • Applicable Law

    These Terms shall be governed by and construed in accordance with the Indian law. Any dispute arising under these Terms shall be subjected to the exclusive jurisdiction of the courts located in Indore (Madhya Pradesh) only.

  • Proprietary Rights and Licence

    All trademarks (including logo, mark, name, caption), copyright, database rights and other intellectual property rights of any nature in VIKALP, its components and offered services, vests with JC Ventures, India. You should not adapt or use otherwise any name, mark or logo that is identical, or confusingly similar to any of the marks and logos used by and/or related to VIKALP. You agree and acknowledge that the access and use of the VIKALP and services through this shall not be construed to confer on you any rights of any nature including rights in any form of intellectual property contained in the services and/or VIKALP or related to JC Ventures. If in the course of accessing and using VIKALP and its services through this, you even unintentionally infringe the rights including rights in any form of intellectual property of JC Ventures in the services, you shall immediately cease and desist any such use.

  • Conditions of Use

    VIKALP and its services are not available to anyone previously removed from using VIKALP services by JC Ventures.